Expirée

Proxy Product Owner 

On behalf of one of our customers and to support the deployment of a custom made application we are looking for a proxy product owner to provide functional assistance and support the development of the tool.

 

Responsible for:

  • Functional support:
    • Collect user requests by phone, email or other channels
    • Perform first analysis and diagnosis to identify a likely root cause
    • Contribute to the resolution by providing assistance to users if the cause is linked functional or configuration aspects
    • Manage communication with development teams and follow up until resolution if the issue is technical
    • Identify the problems encountered and associated solutions and enrich the knowledge base.
  • Assistance to project ownership:
    • Analyze and collect functional requirements
    • Be proactive, challenge, and help refine submitted requirements
    • Write user stories
    • Follow the development of the requirements
    • Execute manual tests
    • Implement automated tests

Qualities:

  • Tenacity
  • Autonomy
  • Rigor
  • Methodical
  • Good communication skills
  • Open-mindedness
  • Pragmatism
  • Proactivity
  • Team spirit

Concerned about the quality of the support provided, you are resilient and determined to provide solutions to the issues of the users.

 

Skills:

  • Non technical:
    • Experience with functional support in an e-commerce framework or CRM.
    • Fluent in English, both written and spoken, knowledge of German is a real plus
    • Master Degree
  • Technical:
    • Comfortable with IT questions
    • Microsoft Office and the Google Docs suite

 

Location:

  • The work is located in France, Aimargues (30)
  • Within the client’s offices (except specific measures like Covid).

 

Contract:

  • CDD or contractor
  • Full time

 

 

Informations complémentaires

  • L’offre d'emploi a expiré !

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